Vacation Incentive FAQ

Frequently Asked Questions (terms and conditions are below)

DO I HAVE TO TAKE A TIMESHARE PRESENTATION IN ORDER TO TAKE ADVANTAGE OF THE VACATION INCENTIVE?

Great question.  No, your customers will never be required to attend any sales or timeshare presentation. These are real, top quality Resorts and Hotels with no hidden fees or strings attached. We own and operate several high volume travel companies and we are simply helping these hotels fill what would otherwise be empty rooms which the hotels and resorts turn into additional revenue from these consumers spending money on the property, such as room service, spa, in-house restaurants, bar purchases, casino and extra day stay, etc.    In addition, we will offer them additional incentives and upgrades that your client can choose to accept or decline such as additional nights upgrade room types etc.  These will be optional upgrades  Most upgrades and add ons are simple options such as larger room type bed configurations etc. attraction tickets and more.   Your Client, however, will NEVER be required to upgrade.

DO THE INCENTIVES HAVE AN EXPIRATION DATE?

Yes, our digital incentives created will be assigned an expiration date 7 days out from the date you received it. Please note that the expiration date shown on the digital incentives only pertains to the actual activation of the incentive. After you activate a vacation incentive, you will have  18 months to travel.  To activate you simply needs to pay the daily taxes and fees that correspond to the incentive online.  Currently, the activation must be paid in $US dollars, we will offer this in other currencies as soon as possible.

Once you activate by paying the taxes and fees of a vacation incentive you will then have at least 18 months to travel.   For example for our US resorts the activation fee runs from $19.45 per night to about $33.60 on average per night and our Mexico offers $19.70 per night.  This fee is subject to change and varies by destination.

HOW DO I REDEEM THE VACATION?

You may activate an incentive online by paying the resort taxes and fees per night.   Once you activate within 7 days of receiving the digital incentive you will have 18 months to travel. You will get email receipt and links to redeemvacations.com to search for dates and be able to choose from participating hotels for desired dates based on availability.  The process is all online. To date, we have redeemed tens of thousands of digital incentives and have a fantastic reputation that we are proud of!

HOW MANY INCENTIVES CAN I ACTIVATE?

You can activate a Complimentary Hotel Stay incentive once a year maximum.  This means you can take advantage of one vacation incentive once every twelve months from previous travel. Also you cannot redeem the same destination or specific hotel or hotel chain more than once.

DO I GET TO CHOOSE THE HOTEL?

 

Although we may promote specific properties with each incentive destination. Each of our destinations may have as many as 50 participating hotels, based on the dates selected we will showcase up to 3 different Hotels for your client to choose from based on availability.  For Example currently, we are featuring the Mayan Palace resorts in Mexico However, If the property we promote is not availed based on availability we may be able to give the user other great choices they can pick from.    You will be able to choose the hotel from our featured list.   The properties that participate in progrm with us release the unoccupied inventory to us just 30 days ahead of time thus it requires you to give us a minimum of 30 days advance notice to book dates which will provide you with significant savings on their travel.  We also recommend you choose weekdays vs weekends and avoid major holidays for best hotel options and availability.

The majority of the room types available with this incentive are for a maximum of 2 adults at least 1 occupant must be over the age of 21. The incentive is designed for couples or singles up to 2 adults in a room, some properties however may allow for up to 2 additional children up to the age of 12 in the same room based on room type, and bed configurations.  When adding children to your search you are likely to see fewer hotel choices.

WHAT ARE THE TAXES AND FEES AND WHAT ARE THEY BASED ON IN THIS INCENTIVE?

The taxes and fees are based on a few factors, examples include but are not limited to local tourism and bed taxes, value-added tax, sales tax based on the full rack rate of the accommodations, maid service fees, zone surcharges, travel agency fees, federal, state, local, or municipal taxes, etc.  most average only about $30 US per night.

ARE THERE ANY OTHER FEES / COSTS I WILL INCUR?

The recipient of one of these incentives will receive 4 days 3 nights luxury hotel accommodation room rate free of charge, which retail is valued at up to $250 per night, in the US and up to $350 per night at many of the International destinations, however recipient is responsible for all other expenses including but not limited to: airfare, transfers, food & beverages, gratuities, resort fees if applicable, and any other personal or miscellaneous expenses.

Resort fees are commonplace in the travel industry.  As a matter of fact, over 96% of tourists traveling to Orlando or Las Vegas now have to pay a resort fee when they check-in at the resort.  This is so common now that it’s just expected for any seasoned traveler.

Your Complimentary vacation that is valued at up to $750 for Orlando or Las Vegas for example and up to $1,750 internationally, depending on where and the time of year they travel.  Now with over 125 destinations, the value is incredible!

Here are examples of resort fees for properties we use for the complimentary hotel stay incentives: 

Las Vegas at the hotels we use run from $16.00 to $38.00 per night

Orlando at the hotels we use run from $5.00 to $12.00 per night depending on hotel and season.

Gatlinburg / Branson / Williamsburg run from zero to $12.00 depending on hotel and season.

Daytona Beach runs from $15 to $20 per night based on the season.

Myrtle Beach SC runs from $5 to $15 depending on the season.

Mexico hotels we use are from $10.00 to $14.00 per night based on the season.

The above are just examples of resort fees.

With over 125 destinations we will not list them all here however if there is a resort fee it will be disclosed when the end-user chooses travel dates and property.

 

Resort fees cover items likeWiFi Internet Access, Local Calls, Resort Amenities,

Fitness Centers, In-room Safes, Beach Chairs, Umbrellas, Beach/pool towels,  activities and more.

CAN I TRAVEL WITH MY CHILDREN?

The short answer is YES,  however the trip is designed for couples or singles with up to 2 adults in a room, some properties however may allow for up to 2 additional children up to the age of 12 in the same room based on room type, and bed configurations.  When adding children to your search you are likely to see fewer hotel choices.  Most hotels accommodate 2 persons and upgrades for additional persons over 2 may be required based on the hotel of choice.  If traveling with extra adults or children upgrades may be available to accommodate.   The upgrades require the purchase of additional rooms or larger suites.  Prices for upgrade options and or additional children etc. depend on room availability and seasonality so prices cannot be quoted until travel dates are selected.  All upgrade options will be online where you can select the option to upgrade or continue to search for other participating properties. These promotional incentives are designed for couples or small families.  More than 2 persons will be harder to accommodate with these promotions and in many cases not possible.  ONLY one incentive will be honored per household or friends & relatives traveling together.  Remember Group travel or combining these incentives to travel with friends and family is not allowed there are extra costs for additional rooms or room nights. Trying to circumvent this can end up with all of the reservations being canceled or required to pay full rack rate at check in. 

CAN I GET TOGETHER WITH OTHERS AND BOOK SEVERAL ROOMS?

No sorry, these vacation incentives cannot be used for groups of more than 1 room. The hotels that are offering this promotion will honor only one package per family, friends, acquaintances, or known groups traveling on the same, similar, and/or adjoining arrival and departure dates. There are additional costs associated with group travel. They also will not be available to use during conventions or other special events.

CAN I CANCEL THE ACTIVATION AND GET MY MONEY BACK?

This incentive activation is FINAL & NON-REFUNDABLE  you will have 18 months to travel.  Once dates are confirmed with the incentive no changes will be allowed. Cancellations after dates are confirmed will result in forfeiture of the activation fees.  (The  inventory used for these rooms are not as flexible as booking at retail rack rates, once confirmed changes will not be allowed and cancellations or no-shows will result in forfeiture of fees paid)

ARE TEH RESORTS IN MEXICO "ALL INCLUSIVE"?

No, the resorts we offer for the incentive will not be all-inclusive. You will be responsible for all expenses including but not limited to: airfare, transfers, food, gratuities, and any other miscellaneous expenses. This incentive cannot be combined with any other promotional vacation offer.

ARE FLIGHTS INCLUDED?

No, the flights are not included.   You will be responsible for all expenses including but not limited to: airfare, transfers, food, gratuities, and any other miscellaneous expenses. This incentive cannot be combined with any other promotional vacation offer.

WHY DO I NEED TO BE A CERTAIN AGE AND HAVE A CREDIT/DEBIT CARD TO USE?

With these promotional offers, the resorts are hoping customers will make up for the loss in room revenue with spending on the property at the restaurants, spa, casino, etc.  For this reason and others the resorts require that at least 1 person in the party be over the age of 21 for all the resorts and a passport to travel if overseas,  they must also have a Major credit or a bank debit card with a Visa or Mastercard logo plus a valid government-issued ID to check-in.  (In other words, they must not be cash customers with no recourse for damage to rooms, etc.)   You must also reside at least 100 miles away from the participating resort. So, for example, a resident of Orlando cannot use the Orlando stay but instead could use the Las Vegas hotel stay.

 

TERMS AND CONDITIONS

  • There are NO timeshare presentations required to use this vacation incentive or any other hoops you will need to jump to redeem. Simply activate online by prepaying the hotel taxes and fees associated with the destination. After activation, login online and search for your preferred participating resort/hotel and preferred travel dates.

 

  • The expiration date on this incentive pertains only to the redemption or activation of this incentive and not actual travel. You must activate this incentive within 7 days of receiving it. Travel can be completed within 18 months after activation. This incentive cannot be combined with any other hotel stay or promotional vacation offer. This incentive cannot be used in conjunction with another similar or same promotional offer.

 

  • GROUP travel is NOT allowed only one incentive per household and resort/hotel is allowed. Redeemvacations.com will only honor one incentive per family, friends, acquaintances, or known groups traveling on the same, similar, and/or adjoining arrival and departure dates. Unfortunately, only 1 party among friends, family, acquaintances, or known groups can use the complimentary vacation incentive for the same or overlapping travel dates. Otherwise, there are additional costs associated with group travel.

 

  • The room types available with this incentive are for a maximum of 2 adults and at least 1 occupant must be over the age of 21 with the exception of Cabo San Lucas where 1 person must be age 25 or over. The incentive is designed for couples or singles and up to 2 adults in one room, some properties however may allow for up to 2 additional children up to the age of 12 in the same room based on room type, and bed configurations. When adding children to your search you are likely to see fewer hotel choices.

 

  • This incentive will be considered void if bartered or purchased by the recipient. The incentive is valid for a reservation request offering Resort/Hotel Accommodations in your choice of destinations provided by redeemvacations.com Your cost to activate and redeem this incentive and book the reservation includes our recovery fees, local government taxes, and tourism fees which vary by destination. The main reservation holder must also have a Major credit or a bank debit card with a Visa or Mastercard or American Express logo, plus a valid government-issued ID to check-in.

 

  • The recipient of this incentive will receive luxury hotel accommodation room rate free of charge, which retail is valued at up to $350 US per night, however recipient is responsible for all other expenses including but not limited to: airfare, transfers, food & beverages, gratuities, resort fees if applicable and any other personal or miscellaneous expenses. (Resort fees are now commonplace in hotels around the world however not always applicable). For example in Orlando FL they run from $5.00 to $13.00 per night, In Las Vegas resort fees run from $16.00 to $38 per night Paid directly to the resort. The recipient is responsible for all other expenses including but not limited to: airfare, transfers, food & beverages, gratuities, resort fees if applicable and any other personal or miscellaneous expenses.

 

  • All reservations require a minimum of 30 days advance notice to book. Reservations are based on availability and will not be available during major holidays or resort special events. We recommend Sunday - Thursday check-ins for the most availability Check-in may be available 7 days a week however weekends and some peak season dates may have a small additional surcharge.

 

  • This incentive activation is FINAL & NON-REFUNDABLE and NON-TRANSFERABLE, the end-user will have 18 months to choose from available travel dates and participating resort/hotel options. Once travel dates are confirmed no changes will be allowed. Cancellations after dates are confirmed will result in forfeiture of the activation fees. (The inventory used for these rooms are not as flexible as booking at regular retail rack rates, once confirmed changes will not be allowed and cancellations or no-shows will result in forfeiture of fees paid)

 

  • The user must reside at least 100 miles or 160 kilometers away from the destination resort of choice or choose a different resort offer from the available destination options.

 

  • This incentive has no cash surrender value, void if discontinued and where prohibited by law. The terms of this offer are subject to change without notice. redeemvacations.com reserves the right to offer other hotels with equal or similar value with incentive holder approval if required due to availability. The Hotel bed configuration/ room type is subject to availability upon check-in. (unless a room upgrade was pre-selected and paid for)

 

  • Do not rely upon representations other than what is printed on this incentive.

 

  • Any member of the Unlimited Vacation Club or Villa Group are NOT eligible for the Redeem Vacation special promotion in Cancun, Cabo San Lucas, and Puerto Vallarta.

 

  • If you have been awarded more than one vacation incentive you are only allowed to redeem one incentive every 12 months per household or individual and or guests. The travel incentive destination can only be redeemed once per household or individual and or guest’s lifetime. RedeemVacations at its sole discretion can select to cancel/refund anyone attempting to circumvent these rules.

 

  • To redeem simply activate the incentive online and then search online at redeemvacations.com for the destination of choice and participating resort/hotels and travel dates.